Contact Translucent Software
We are always striving to provide you with the best applications that we can, so we would really like to hear from you if you have and questions, comments, feature requests or problems.
We are currently trying the low-tech way of battling spammers with our email information so if you want to contact us, you can send an email to:
support at translucentsw dot com
Translucent Help & FAQ
If after you have looked through this list and did not find an answer to your problem with Translucent please Contact Us.
- Why has Translucent (Lite) 1.6 Dropped Support For Mac OS 10.6 Snow Leopard?
- There are a variety of reasons that we have decided to finally drop support for Mac OS 10.6 Snow Leopard. The biggest reason is that its successor Mac OS 10.7 Lion introduced many improvements and changes that don't allow backward compatibility and are a major components needed for forward compatibility with the operating system.
- I launched Translucent and nothing happens.
- Translucent loads itself into the status bar on startup and as such is very subtle and difficult to notice at first. Translucent is designed as a background process and thus doesn't place it's icon in the dock, as not to waste space since it's usually running all of the time. Translucent loads all the status items initially to help draw attention to it's place in the status bar, status items can be added and removed through the preference window. Also to note is that the Finder will truncate items in the status area if it does not have enough room to display them, so you may have to remove some items to get Translucent to "show" itself and then reorganize your status items and Translucent's sensors items to have it be visible.
- I have a core i5/i7 and Translucent shows the processor "threads" in addition to the physical processors.
- The reason that Translucent shows the processor "threads" in addition to the physical processors, i.e. you have a dual-core i5 and Translucent displays 4 processors, is because the operating system actually counts the processor threads as logical processors on the system. The operating system, thus Translucent, sees no difference between a processor thread and an actual processor, to the system they look like one and the same thing.
- Does Translucent have heat sensors?
- Translucent currently does not have heat or fan sensors. We are looking into reimplementing both functionality but due to the nature of them being private, thus no published information and the possibility that it would violate the Mac App Store guidelines, we have no current timeline as to when or if this will be finished.
- Why does the outline of the cpu item in the status bar change from gray to red?
- When Translucent detects a cpu that is operating in turbo boost mode, that is the core frequency of the cpu is upscaled above the base frequency, it changes the outline of that cpu to red.
- I have a cpu that does dynamic frequency stepping but the cpu frequency does not change?
- The documented way that Intel has for determining processor performance is to use a specific processor performance instruction. The only problem with this is that Apple has disabled the use of this instruction, at least in user-space and currently kernel extensions are forbidden on the Mac App Store. So Translucent has to use the processors built-in clock to calculate what frequency the processor is running. This works on some processors but on others the processors clock counts at a constant rate regardless of what the current frequency the processor is running, which ultimately means the frequency can not be calculated.